Frequently Asked Questions
Everything you need to know about our premium tech accessories.
What materials are used in PITAKA products?
We specialize in using high-tech materials like Aramid Fiber and Carbon Fiber, known for their exceptional strength-to-weight ratio and durability in aerospace and military applications.
Do PITAKA cases support MagSafe charging?
Yes, most of our MagEZ series cases are designed with built-in magnets that are fully compatible with Apple MagSafe chargers and our own ecosystem of magnetic accessories.
How long does shipping take?
Standard domestic shipping typically takes 3-7 business days, while international orders may take 7-15 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day money-back guarantee for products purchased directly from our website. Items must be in their original packaging and in new condition to qualify for a full refund.
Does my PITAKA product come with a warranty?
Yes, all PITAKA products come with a standard 12-month warranty covering manufacturing defects. Please register your product on our website to ensure full coverage.
Will an Aramid Fiber case interfere with my cellular signal?
No, unlike carbon fiber which is conductive and can block signals, Aramid Fiber is non-conductive and will not interfere with your GPS, Wi-Fi, or cellular reception.